Refund policy

RETURNS

You may request a refund within 30 days of delivery.

To start, email hello@nexusenginestore.com with your order number and what went
wrong. We reply within one business day.

In most cases we will not ask you to ship the item back — we will simply issue
your refund. If we do need the item returned, we will email you instructions
first, and you will never be charged for return shipping. Please do not ship
anything back before contacting us.

REFUNDS

Once approved, your refund is issued to your original payment method. Most are
processed within one business day of your email. If we need to look into the
order first, we will email you to confirm and issue the refund within 5 business
days. Depending on your bank or card issuer, it may take a further 5-10 business
days to appear on your statement.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your item arrives damaged, defective, or is not what you ordered, email
hello@nexusenginestore.com within 14 days of delivery with your order number and
a photo of the problem. We will replace it or refund you in full, including any
shipping you paid.

CANCELLATIONS

You can cancel an order for a full refund at any time before it ships. Email us
with your order number as soon as possible. Once an order has shipped it must be
handled as a refund request under this policy.

ITEMS THAT CANNOT BE REFUNDED

For hygiene reasons, personal care items cannot be returned or refunded once
opened, unless they are faulty. This does not affect your legal rights.

FAIR USE

This policy is written to be generous and to save you the cost and trouble of
posting an item back. We may ask for a photo, and we may decline repeated
requests that fall outside this policy.

QUESTIONS

Email hello@nexusenginestore.com or call (224) 300-4408.

NEXUSOS LLC · 1464 Townline Rd, Mundelein, IL 60060, United States